Warranty and Returns FAQs
Does Laptop Parts SA offer a warranty on laptop parts?
Laptop Parts SA states on its website that it provides a 12-month warranty on all parts supplied by the company. Customers should review the applicable warranty and return conditions for their specific purchase.
What should I do if a laptop part arrives dead on arrival?
Contact Laptop Parts SA and follow its DOA/returns process. The company states that it provides free collection and delivery of returns for DOA issues nationwide.
Should I install a part before checking compatibility?
No. Compatibility should be confirmed before installation wherever possible. In fact it should be checked before purchase. Provide the laptop model, part number and photographs to Laptop Parts SA if you are uncertain about a component.
Getting Help From Laptop Parts SA
What is the fastest way to get help identifying a laptop part?
Provide the laptop's exact model number, the part number from the existing component and clear photographs. Include photographs of labels, connectors and the physical component where possible.
What photos should I send when asking about a laptop part?
The most useful photographs show the laptop's model label, the existing component's label or part number, connectors, cables, mounting points and the overall component. Clear, well-lit photographs are preferable.
What should I check before ordering a laptop part?
Check the exact laptop model, component part number, connector type, physical dimensions and relevant specifications. If any of these differ from the existing component, ask Laptop Parts SA to confirm compatibility before ordering.
Can Laptop Parts SA help me choose between two compatible laptop parts?
If two parts appear compatible, compare their exact specifications, quality/grade, warranty, price and intended use. Provide the two product details and your laptop model when asking Laptop Parts SA to help identify the better option.
Why should I give Laptop Parts SA the exact part number?
The exact part number can distinguish between components that look similar but have different connectors, dimensions, electrical characteristics or laptop compatibility. It is often the fastest way to identify the correct replacement.
What should I do if I am unsure which laptop part I need?
Do not guess based only on the laptop brand or model name. Send Laptop Parts SA the exact laptop model, the component's part number and clear photographs so compatibility can be checked before purchase.